Terms 2017-01-19T00:23:40+00:00

Pre Paid Blocks- Hourly

Great for trial based work that leads to a retainer, or one time tasks.  No Contracts, pay upfront and recharge when your hours are low. Pre Paid Blocks are paid upfront and are non refundable. They expire 3 months after the date of purchase. Time is billed in 15 minute increments. Time reports are provided for the time used. These hours are purchased starting at a minimum 2 hours.

Fixed Projects

Got a one time project? Perhaps you have some special projects that are bigger and may require a longer length of time.  We will provide an itemized outline for your review.

For estimates under $500 the amount will be invoiced and billed in advance, in full.

For estimates exceeding $500 a 50% deposit is required to begin, and then 50% will be due on completion.

Per Day- Hourly

Not really in need of a Va long term but you have one task or several tasks from time to time you would like to get done.

Monthly Retainers

You are the client that really needs support daily and you are looking to hand over a wide variety of tasks ongoing. You have a set budget and workload to go along with it. Your looking for seasoned blended VA or Team that can handle it all 24-7.

We can provide you with a retainer, where we will allocate a set number of hours each month to you. For example 20 or 30 hours a month, or we’ll process a set number of tasks for a fixed price amount agreed on an estimate. Invoices are issued in advance each month around the 1st of the month or a specified date, whichever is preferred. There is a deposit required for us to hold on file  with a 100%  deposit of the first months wages. An alternative to the deposit is to have a valid credit card on file with a  50%  deposit of the first months wages. These deposits are non-refundable and can be used towards your last month of work with us.

Any hours or tasks which are worked over and above the monthly retainer will be added on to the following months invoice, and any which are not used, will be deducted from the following months invoice. There is a 6 month commitment for monthly retainers. Late payments past 5 days are charged a late fee of $35.

Express Service

All work is required to be scheduled in to mutually agreed deadlines, however you may occasionally need work done with speed, efficiency and accuracy, meeting tighter than normal deadlines which have not been discussed in advance. Our quick turnaround service guarantees this same quality, but fast! Our Express rate is the hourly applicable rate x 2.

You can make significant savings on our express rate by subscribing to our Client Priority  Support.

Client Priority Support

WHY CONSIDER CLIENT PRIORITY SUPPORT?

All of our clients have the exact same quality of service. However time restraints when dealing with multiple businesses, may require  a higher level of service to keep up with the demands of their business.

To service these clients, we are offering the option to upgrade the level of attention you receive for a monthly management fee. This option has a 3 month commitment.  You will be exempt from the express rate. Standard hourly rates apply only. You will have a direct number in which you may contact Natalie. You will also have access to Natalie’s personal Skype I.D.. You will be given priority when scheduling work in with the team to accommodate you.

This Option Cost $250 per month

Billing & Reports

You will have 24-7 access to your client portal.  We Use ZoHo for our billing and reports. You may access your client portal directly through our website. Through your client portal you will have access to invoices, statements, credit note balance and estimates. Time Log Reports will be emailed to you weekly, biweekly or monthly (client preference).

Payment Processing

Re-occurring  & One Time Payments

That fall outside of the 4 day grace period that are over due will be charged automatically with the credit card on file you have with us. You will receive a notification of the charge by email.

Need more time on paying an invoice?

Still in the 4 day grace period but need an extension on the invoice up to 7 days? No Problem. You can pay the late charge at $35 and we will extend that due date of the invoice. Services can still resume while the invoice extension is active. Normally we charge this via credit card but there is an option to pay for this via Paypal . You will receive an invoice for this payment request either way.

Credit Card Declines

While we do not charge for Credit Card declines, if your card is declined we will notify you by email. You may be prompted to have a secondary credit card on file with us for future payments. At anytime through the Web Shop or Client Portal you can always pay for services with your credit card.

Retainer Agreements

We accept Credit Cards towards retainer agreements. Retainer agreements will vary

I Credit Card Charge Deposits

We charge the card and hold it for a deposit that is applied towards your last months invoice with us. This can be paid all upfront or slowly over a couple of months. This will vary on the duration of the retainer agreement itself.

II Credit Card Holds

List 1-2 credit cards on file with us. The Credit Card(s) will be validated. A small fee of $ 1  (varies by bank) may appear on your account statement but will refunded. This means we do not charge the card the full deposit, we just have it on file with us in case to cover fee’s, outstanding invoices and possible additional services. We can split up the deposits with different credit cards if you prefer (Note: Deposits are also accepted by Paypal)

Update your Credit Card 

  • Update your Credit Card on file
  • Add a secondary Credit Card on file
  • Authorizing a one time charge on an invoice

>>>Update your Credit Card Here

We Accept

We offer several different 3rd party payment processors  as well as electronic funds bank transfer. We use paypal, payoneer,  bill pay, bank wire transfers and electronic funds transfers bank to bank. We  are  able to charge credit cards that are;

  • U.S. businesses | We  can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Australian, Canadian, and European businesses | We can accept Visa, MasterCard, and American Express.

We can keep your card on file and charge this manually or you may pay through your invoice directly. All clients who use this option will need to fill out the Credit Card Authorization Form. There is a standard 4%-5% service charge fee when using some of these payment options per payment transaction. The client portal is accessible via our website “Client Portal”